Please note: *Order processing times are not the same as, nor included with, shipping times.
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Shipping times vary depending on location, transportation issues, time of year (Christmas season, etc)
- Delivery times given are an estimate, they cannot be guranteed
- Tracking numbers are automatically emailed to customers once the order has been shipped
Import Duties & VAT
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Jen Myhre - Okanagan Artist is not responsible for these charges if they are applied and are your responsibility as the customer.
Shipping charges for your order will be calculated and displayed at checkout. (For orders not included in the free delivery for Canada & USA)
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.