Refunds & Returns
Damages and issues
Please inspect your order upon reception and contact us immediately (within 30 days of product delivery) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.
Refunds & Returns
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
If you have an issue with your order, contact us directly within 30 days of product delivery and provide a detailed description of your issue, accompanied by relevant photo or video evidence that support your case. After investigation, we will determine if you are eligible to receive a replacement at no cost to you. Some issues do not qualify for replacement, they are outlined below.
- Jen Myhre - Okanagan Artist does not hold any inventory and does not perform any of the printing. The quality of the production is dependent on the selected Print Provider. However, if your order has issues, steps for resolution are outlined below.
- If the Produced Order does not meet Customer expectations, please contact Jen Myhre - Okanagan Artist within 30 days of product delivery. In order to best resolve the matter, the User should provide all relevant materials for Jen Myhre - Okanagan Artist to investigate the issue, including a description of the produced order, photos/videos the issue, and quantity of products affected.
- Products are unique and produced to order, therefore, they are non-refundable. Once an Order has been sent to production it is sent to the Provider and the User can no longer edit the details of the Order or cancel it. If the shipment details are incorrect, or the Customer ordered the wrong size or color, Jen Myhre - Okanagan Artist is not responsible and will not offer replacements or refunds.
- The Production times listed on the Website are estimated average times and are in no way guaranteed. If Your Order seems to be taking an unusually long time to be produced or delivered, please contact Jen Myhre - Okanagan Artist. If the Produced Order is lost during Shipment, we will investigate with the production & shipping carriers and may provide replacements when appropriate.
- After investigating your issue, if your product is determined to be faulty, your orders will be submitted for either reprint or replacement. Refunds are only provided if a subsequent reprint or replacement is also found to be faulty by our Merchant Support team. Refunds will be issued in the form of the original payment.
- Jen Myhre - Okanagan Artist does not give refunds for orders that have been shipped without tracking until they are verified to be lost.
- If an order is returned to the production company due to an incorrect address, the customer will be contacted by Jen Myhre - Okanagan Artist to arrange a reshipment. The customer will be liable for the reshipment costs once an updated address is provided and confirmed. Otherwise, packages will be donated after one week if Jen Myhre - Okanagan Artist is not provided with a valid address for the reshipment. Reshipment costs include the original shipping cost of the product and a service fee of $4. The service fee covers any Charge On Delivery (C.O.D) fees that we get charged by the fulfillment operator and handling fees.
- If an order has not been delivered in 30 calendar days (for domestic US or regional EU orders) or in 45 calendar days (for international orders), merchants should contact Jen Myhre - Okanagan Artist within 1 week in order to be eligible for a reprint/refund.
To start your refund please click here: Refund Application